1. Information We Collect

Information you provide directly

Contact and identity information, such as your name, email address, telephone number, mailing address, and household or emergency-contact information.

Dog and service information, such as your dog’s name, age, breed, behavior history, training goals, routines, veterinary information you choose to provide, bite or incident history, medications or care instructions, and other information reasonably needed to evaluate or provide services.

Inquiry, intake, scheduling, and account information, including form responses, appointment requests, program selections, preferences, communications, and records of your interactions with us.

Transaction information, such as services purchased, amounts, dates, discounts, invoices, and payment status. Payment-card details are generally processed by our payment processor rather than stored directly by us.

Content you submit, such as photos, videos, reviews, testimonials, survey responses, messages, files, or other materials.

Consent and preference records, including records showing when and how you opted in or out of email, telephone, or text-message communications.

Information collected automatically

Device and usage information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, and interactions with our website.

Cookie and similar-technology information used for website functionality, security, analytics, attribution, advertising measurement, and remembering preferences.

Communication metadata, such as delivery status, opens, clicks, call or message timestamps, and similar operational information where supported by our communications providers.

Information from other sources

We may receive information from service providers and platforms that support our business, such as customer-relationship management, scheduling, payment processing, advertising, analytics, communications, social-media, referral, and website services, as well as information you authorize another person to provide to us.

2. How We Use Information

Respond to inquiries, evaluate fit, conduct consultations and assessments, schedule appointments, and provide requested services.

Create and maintain client records; administer training plans, memberships, classes, boarding or care arrangements, and client support.

Process payments, invoices, refunds, credits, and other transactions.

Send transactional and service communications, including appointment confirmations, reminders, scheduling updates, care updates, account notices, and responses to your requests.

Send marketing communications where permitted and where the required consent has been obtained.

Operate, maintain, secure, troubleshoot, personalize, and improve our website, forms, systems, programs, and customer experience.

Measure advertising and website performance, understand how people find and use our services, and improve our marketing.

Prevent fraud, misuse, security incidents, and violations of our agreements; establish, exercise, or defend legal claims.

Comply with applicable laws, lawful requests, insurance requirements, tax/accounting obligations, and safety responsibilities.

Create aggregated or de-identified information that does not reasonably identify an individual.

3. How We Disclose Information

We may disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:

Service providers that perform functions for us, such as website hosting, CRM, forms, scheduling, communications, cloud storage, payment processing, bookkeeping, analytics, advertising measurement, and technical support.

Professional advisers, insurers, accountants, attorneys, and other advisers where reasonably necessary.

Veterinary providers, emergency contacts, transportation providers, or other care-related parties when reasonably necessary to protect or care for a dog or person, consistent with your service agreement and applicable law.

Government authorities, courts, law enforcement, or other parties when we reasonably believe disclosure is required by law or necessary to protect rights, safety, property, or the integrity of our services.

A successor or prospective successor in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.

We do not disclose personal information merely because a third party would like to market to you. We may use service providers to help us advertise or measure advertising, but they may process information only as permitted by our agreements and applicable law.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you choose to receive text messages from The Civil Dog, we use your mobile number and consent records to provide the message categories you selected. Consent to receive marketing text messages is not a condition of purchasing goods or services. You may revoke consent as described in our Terms & Conditions and in the applicable message.

5. Email Communications

We may send service-related emails when reasonably necessary to provide requested services or respond to you. Where permitted, we may also send promotional emails. Marketing emails will provide a method to unsubscribe. Unsubscribing from marketing does not prevent us from sending non-promotional communications that are necessary to administer an active transaction, appointment, account, or service relationship.

6. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies. Some are necessary for website operation and security. Others may help us understand traffic, measure conversions, remember preferences, or evaluate advertising. Browser settings and certain platform controls may allow you to block or delete cookies, although doing so can affect website functionality.

Where applicable law requires consent for non-essential technologies, we will use them subject to the consent choices presented to you. We do not represent that browser-based “Do Not Track” signals are universally recognized. Where a legally recognized opt-out preference signal applies to us, we will respond as required by applicable law.

7. Payment Information

Payments may be processed by third-party payment processors. We generally receive transaction details and payment status rather than complete payment-card credentials. Your payment processor’s privacy practices also apply to information it collects directly from you.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and training records, comply with tax, accounting, insurance, safety, and legal obligations, resolve disputes, enforce agreements, and maintain appropriate records of consent and opt-out requests. Retention periods vary by the type of information and our legal or operational need. When information is no longer reasonably needed, we may delete, destroy, or de-identify it, subject to backup and archival cycles.

9. Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. No website, transmission method, or storage system can be guaranteed completely secure. You are responsible for protecting any credentials or devices you use to communicate with us. If we become aware of a security incident involving protected information, we will investigate and provide notices when required by applicable law.

10. Your Privacy Choices and Requests

Depending on where you live and the law that applies, you may have rights concerning your personal information. Even where a particular comprehensive privacy statute does not apply to us, we will make reasonable efforts to honor appropriate requests to access, correct, or delete information, subject to legal, safety, contractual, fraud-prevention, recordkeeping, and other legitimate exceptions.

Access or correction: ask what information we maintain about you or request correction of inaccurate information.

Deletion: request deletion of information we no longer need, subject to lawful retention requirements and legitimate business needs.

Communication choices: unsubscribe from marketing email using the link provided; for SMS, reply STOP as described in the message program terms.

Cookie choices: use available website, browser, or device controls for cookies and similar technologies.

Appeal or other statutory rights: if applicable law gives you a right to appeal a privacy-request decision or exercise additional rights, include that request in your message and we will process it as required by law.

To submit a privacy request, contact us at [email protected] or by mail at 2229 Hadley Ferry Road, Cairo, GA 39828. We may need to verify your identity before completing a request. Authorized agents must provide legally sufficient proof of authority. We will not discriminate against you for exercising a privacy right protected by law.

11. Children’s Privacy

Our website and services are directed to adults seeking services for dogs and households, not to children under 13. We do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe a child under 13 has provided personal information to us, contact us so we can evaluate and address the information appropriately.

12. Third-Party Sites and Services

Our website or communications may link to third-party websites, platforms, maps, social networks, payment pages, or other services. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third parties that we do not control.

13. United States Operations

The Civil Dog is a United States business serving clients primarily in Georgia and Florida. Our website is not intentionally directed to residents of jurisdictions outside the United States. If you access our website from another jurisdiction, you are responsible for understanding any local requirements that apply to you.

14. Changes to This Privacy Policy

We may update this Privacy Policy as our practices, services, technologies, or legal obligations change. The “Last Updated” date will show when this Policy was most recently revised. If a change materially affects how we use information already collected, we will provide additional notice or obtain consent when required by law.